Presbyterian Manor earns recognition from residents, families
Arkansas City Presbyterian Manor was recognized for consistently achieving customer satisfaction scores in the top 15-percent of senior living communities across the country. The recognition, the 2022 Customer Experience Award™ is given by Pinnacle Quality Insight, a customer satisfaction measurement firm with 25 years of experience in post-acute healthcare.
By qualifying for the Pinnacle Customer Experience Award™, Arkansas City Presbyterian Manor has satisfied the rigorous demand of scoring in the top 15 percent of the nation across a 12-month average.
“The Customer Experience Awards illustrate the trust and confidence our residents and their families have in our ability to carry out our mission to provide quality senior services guided by Christian values,” said Sarah Griggs, executive director. “It’s a tremendous honor for our team.”
Throughout its 44-year history of serving the community, Arkansas City Presbyterian Manor has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2021, a sampling of Arkansas City Presbyterian Manor’s residents and their families have participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate the community in specific categories.
Every month, Arkansas City Presbyterian Manor has gathered its real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary.
Qualifying for the award for assisted living and health care services, Arkansas City Presbyterian Manor displays a continued dedication to providing Best in Class senior healthcare services.
Arkansas City Presbyterian Manor scored in the top 15-percent of assisted living communities overall for activities, cleanliness, communication, dining services, overall satisfaction, quality of the food and willingness to recommend the community to others.
The community’s health care center residents and their families also rated the community highly in activities, cleanliness, laundry services, overall customer experience, quality of food, safety and security and demonstrating dignity and respect.
Pinnacle conducts more than 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.
Arkansas City Presbyterian Manor has served Cowley County since 1978 with independent and assisted living, long-term care, and short-term rehabilitation. Presbyterian Manors of Mid-America is a 501(c)(3) not-for-profit organization with 15 locations and 2 hospices in Kansas and Missouri and a new campus under development in Colorado Springs. Learn more at PMMA.org.
For more information about Arkansas City Presbyterian Manor, contact Whitley Stokes, marketing director, at 620-442-8700 or wstokes@pmma.org.
