Arkansas City Presbyterian Manor wins 2024 Pinnacle Customer Experience Award!

Congratulations to Arkansas City Presbyterian Manor for winning the 2024 Pinnacle Customer Experience Award, earned because of positive customer feedback through telephone surveys.
Arkansas City Presbyterian Manor regularly seeks customer feedback through monthly telephone surveys. Residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.
Earning this award means Arkansas City Presbyterian Manor consistently ranks among the top 15% of providers nationally.
The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between January 2023 and December 2023, Arkansas City Presbyterian Manor residents and their families gave the community high scores in demonstrating dignity and respect and safety and security. Many also said they would recommend the community to others.
“I would tell them it is the best facility we have in this area. There isn’t any better,” said one resident. “It is a clean place, and everyone is like family.”
We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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