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Arkansas City campus shares customer service survey responses

Arkansas City Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic above highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between June 2020 and May 2021, Arkansas City Presbyterian Manor residents and their families gave the community high scores in offering safety and security, dining services, demonstrating dignity and respect and cleanliness.

“They have taken very good care of my [family member],” one respondent said. “We get regular emails. I would tell others that it is a very good place. We have had a good experience with it. They should check it out.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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