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Arkansas City Presbyterian Manor Receives 2019 Customer Experience Award from Pinnacle Quality Insight

Arkansas City Presbyterian Manor Receives 2019 Customer Experience Award from Pinnacle Quality Insight

Arkansas City Presbyterian Manor is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience AwardTM.

The Customer Experience Award is given to senior living communities that score in the top 15-percent of the nation in resident satisfaction surveys conducted by Pinnacle Quality Insight for 12 consecutive months. Arkansas City Presbyterian Manor received the award for independent living, assisted living and skilled nursing.

Over the course of 2018, a sampling of Presbyterian Manor’s residents and their families participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Presbyterian Manor in specific categories.

“The Customer Experience Award affirms our staff’s dedication to our mission – to provide quality senior services guided by Christian values,” said Sarah Griggs, executive director. “This award reflects our residents’ satisfaction with our efforts to live out our mission.”

Arkansas City scored in the top 15-percent in the categories of move-in process and personal care in assisted living, and dignity and respect in health care.

The community also scored in the top 15-percent in the categories of activities, cleanliness, dignity and respect, dining service, overall customer experience, response to problems and variety of food and menu choices for independent living.

Through Pinnacle Quality Insight’s monthly phone surveys, Arkansas City Presbyterian Manor has gathered real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary, continuing a 41-year emphasis on ensuring the individual needs of every resident are met.

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